Incident / Crisis management
Plans, roles and practice so your organisation can detect, respond, communicate and recover when it matters.
Be ready before the incident, not during it.
Incident management deals with the operational response to an event. Crisis management is the senior-level leadership of a serious situation that threatens strategy, reputation or survival. Business continuity restores critical services. ADVOX helps you join the three together, so the right people know what to do and who decides.
Learn the basics in What is Incident Management? What is HVAC? What is Redundancy? What is a Single Point of Failure? What is Concentration Risk?, or see how emergency response begins in Emergency Planning.
Consulting for incident and crisis readiness.
Framework and governance
Define incident levels, escalation routes and how incident, crisis, emergency and continuity plans fit together.
Incident management plans
Detection, assessment, activation criteria, roles, checklists and reporting for operational incident teams.
Crisis management plans
Crisis team structure, decision rights, meeting rhythm, situation reports and decision logs.
Crisis communications
Messages and channels for staff, customers, regulators, media and families, with approved holding statements.
Activation and escalation
Clear triggers for invoking incident, crisis and business continuity plans, with out-of-hours cover.
Crisis rooms and tools
Physical and virtual command centres, contact lists, templates and mass notification.
Exercises and simulations
Tabletop and simulated exercises that test decisions, communication and coordination. See incident response and crisis simulations.
Review and improvement
Post-incident reviews, lessons learned and updates to plans, training and suppliers.
A practical approach.
Understand
Review your risks, existing plans, recent incidents and regulatory expectations such as ISO 22301, ISO 22320 and local standards.
Design
Agree levels, roles, triggers and communication routes that suit your culture and size.
Document
Write short, usable plans and checklists, not long manuals that nobody reads.
Train
Brief and train incident and crisis teams, spokespeople and senior leaders.
Exercise
Test the arrangements with realistic scenarios and capture actions.
Maintain
Keep contact lists, plans and suppliers up to date, and review after real events.
Incident and crisis management questions.
What is the difference between incident management and crisis management?
When should we activate the plans?
Do you provide training and exercises?
Talk to ADVOX about incident and crisis management.
We aim to reply to your enquiry within 2 hours during working hours.