BCMS Policies, Procedures & Processes

Clear rules, practical procedures, joined-up processes

ADVOX writes and refreshes the policies, processes and procedures that make a Business Continuity Management System work day to day, and that auditors and regulators expect to see.

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Why it matters

Documentation people can actually use.

A BCMS is only as strong as the documents that direct it. Policies that are too vague, processes that do not connect, or procedures nobody can follow under pressure all show up during a real incident, and during certification or regulatory audits.

ADVOX develops documentation that is proportionate, consistent and easy to maintain, aligned with ISO 22301:2019, UAE NCEMA 7000, the BCI Good Practice Guidelines (GPG 7.0) and sector rules such as the SAMA BCM Framework and other central bank requirements.

Three levels

Policy, process, procedure.

Policies

Set direction and intent

The BC policy, scope statement, objectives and risk appetite, approved by top management and communicated across the organisation.

Processes

Define how the BCMS runs

The end-to-end BCMS processes: BIA, risk assessment, strategy selection, plan maintenance, exercising, incident escalation, internal audit, management review and continual improvement.

Procedures

Tell people what to do

Step-by-step procedures and work instructions for teams, including activation, escalation, communications, recovery and return to business as usual.

What ADVOX can develop

Typical BCMS documentation set.

Business continuity policy

A concise, board-approved policy stating commitment, scope, objectives and responsibilities.

BCMS manual

How the system works end to end, mapped to ISO 22301 clauses and NCEMA 7000 requirements.

BIA and risk assessment procedures

Consistent methods, criteria and templates so results are comparable across departments.

Incident and crisis management procedures

Activation criteria, escalation routes, team roles, decision logs and communication protocols.

Plan development and maintenance process

Ownership, review cycles, version control and change triggers for all continuity plans.

Exercise and testing procedure

How exercises are scoped, run, evaluated and followed up, with an annual programme.

Document control and records

Document hierarchy, approvals, retention and evidence needed for audit and regulators.

Performance, audit and review processes

KPIs, internal audit, management review and corrective action tracking.

Each set is tailored to your organisation's size, sector and existing management systems, and can be written new or refreshed from what you already have. See also Establishing a BCMS, BCMS Framework Design and BCMS Framework Review.