Where artificial intelligence can help a business continuity programme, where it can mislead, and how to use it with sensible controls.
Artificial intelligence now appears in two places in resilience work. Staff use general AI assistants to draft and summarise, and BCMS software vendors are adding AI features to their products. Used well, both can save time on the routine parts of a programme: first drafts, tidying data, spotting gaps and preparing material.
A business continuity management system still depends on people deciding what matters most, how long it can stop and who acts first. Those judgements, and the accountability for them, stay with your leaders and plan owners. AI is an assistant to that work, never the owner of it. It also brings its own risks, covered below.
ADVOX is independent of all software and AI suppliers. Nothing here is a recommendation of any product. This page is general information to help you ask better questions and apply sensible controls.
These are the areas where AI most often saves effort. In every case a competent person reviews the result before it is used.
Produce first drafts of policies, procedures and plans, and turn long documents into short, clear action cards.
Summarise questionnaire responses, flag inconsistent answers and highlight missing dependencies for follow-up.
Suggest realistic scenarios, injects and discussion questions, then help write up findings and actions afterwards.
Sift news, weather, supplier and cyber alerts to point out developments that may affect your critical activities.
Summarise timelines and decisions from an incident or exercise and group recurring themes for the review.
Prepare awareness material and quizzes, and produce English and Arabic versions that a fluent speaker then checks.
Most problems with AI in resilience work come from using it without checks. These are the questions ADVOX asks when it reviews how an organisation uses it.
AI can produce confident answers that are wrong or invented. Every output used in a plan, analysis or report needs a named person to check it.
Impact analyses, plans, contact lists and incident details are sensitive. Know what each tool does with what you enter before anyone pastes it in.
Check where data is processed and stored, and what your regulator, clients and local data protection rules in the UAE, Saudi Arabia, the wider GCC and the UK expect.
Plans written by a tool that nobody has read are plans nobody can use at 3 a.m. People must still understand, own and exercise what the plan says.
Auditors and regulators expect to see who decided what and why. Keep a record of what AI produced, who reviewed it and what changed.
AI reflects the material it was trained on, which may miss regional threats, local regulation or your organisation’s own culture and context.
As more of your organisation relies on AI services, those services become something that can fail. A continuity programme should treat them like any other critical dependency.
Record which activities now depend on an AI tool or an AI feature inside another system, and how long they can cope without it.
Ask how the provider handles outages, changes to its models and terms, security incidents and notice to customers, as you would for any critical supplier.
Know how the work gets done if the tool is unavailable, wrong or withdrawn, and make sure the people involved can do it.
Include loss of an AI service in exercises, so the fallback is proven and not just written down.
Agree what can and cannot be entered into AI tools, which tools are approved, and who may use them for continuity work.
Begin with drafting, summarising and training material, not with decisions about priorities, tolerances or activation.
Name the person who checks each type of output, and record that the check happened.
If your tools now include AI features, check what they do with your data and how they are switched on. See BCMS software and automation and mass communication software.
Use exercises to find out where AI helped and where it got in the way, and adjust your rules.
Keep aligned with ISO 22301 and local requirements. AI changes how work is done, not what a sound BCMS must show.
ADVOX can help you review where AI is already used in your continuity work, set practical controls and fit them into your BCMS. This page is general information, not legal, regulatory or procurement advice.
Quick answers about working with ADVOX on consulting. More are on the FAQs page.
We aim to reply to your enquiry within 2 hours.
